Free Shipping Over $95
How can we help?
There are some common questions below – if you can’t find your answer, please send us a message with the form on this page.
If your order hasn’t already processed, send an email to [email protected] with your order number and the changes you need made. Though we will do our best to accommodate changes, we can’t guarantee that we’ll be able to modify your order before it is processed.
Please see our Shipping & Returns page for more information.
Please, check our Eco Rewards program.
Typically, it takes 3-7 days for an order to be processed and shipped. Shipping time to USA can be estimated at 3-4 business days.
When your order ships, you’ll receive an email with tracking information. You can also find tracking on your Account page – just click your order number.
A founding principal of Back To Forest is to put people and the planet first, and this means manufacturing responsibly. Compared to the harmful practices of fast fashion, our manufacturing schedule is slow.
Most of our items are stocked twice per year – so it’s likely to take weeks to months to restock most items. If we know when a specific item is going to be restocked, we’ll include that information on the product page.
You’re welcome to sign up for a re-stock notification on the product page as well.
When this happens, 9/10 times the package is delivered or shows up with a few days. Sometimes packages are scanned as delivered early or by mistake, or the package ends up at a neighbors. If you still haven’t received your package after a few days, please use the form below to send us a message.
If any of the information previously provided can not help you, feel free to contact us by filling out this form.
Other ways to contact us:
Email | [email protected]